In a recent episode of Monokeros (which means unicorn in Greeκ) dedicated to AI, Stavros Vassos, the CEO and Co-Founder of helvia.ai discussed with Giannis Dionatos the company's origin, its clients, and the rapid evolution of artificial intelligence.  

Helvia.ai: helping businesses transform with AI 

Artificial intelligence (AI) has become ubiquitous in our daily lives, and its capabilities are evolving, allowing us to solve problems more efficiently and effectively. One such application of AI is in the development of chatbots, which are becoming increasingly popular in the business world.  

Founded in 2016, helvia.ai specializes in creating AI chatbots that equip companies with communication solutions. Helvia.ai’s no-code platform allows businesses to build automated chat within their systems, making communication easier for all parties involved.  

AI Chatbots: the future of communication   

AI chatbots are systems that offer dialogues, making communication easier for customers and employees alike. They enable communication, even in simple matters such as the location of a package that has been ordered, or even more complicated, step-by-step guidance. With a wide range of applications, AI chatbots are becoming increasingly popular in the business world.  

In recent years, chatbots have become popular in two main areas of business. The first is customer service, where chatbots help end-customers learn and solve their problems. The second is internal problem-solving, where chatbots help employees and partners with their work. Helvia.ai's platform is centered around making these solutions customizable to meet the specific needs of each organization.      

Helvia.ai's journey: from Greece to the US    

Starting a technology start-up in Greece may be challenging, but both co-founders had spent many years abroad and were familiar with the communication channels used in North America. This knowledge gave them an advantage in finding clients from the other side of the Atlantic.  

In 2017, helvia.ai managed to find large clients outside of Greece who trusted them and are still with them. Their success with big clients in the US shaped the way their platform works, making it easier to address the needs of larger organizations.     

Helvia.ai’s focus in Research & Development

Artificial intelligence (AI) has come a long way since its inception and is now playing a significant role in many aspects of our lives. In business, AI is being used to improve efficiency, reduce costs, and provide better customer service. Helvia.ai is at the forefront of implementing new AI technologies and bringing innovative products to the market. In addition to drawing on the results of research and development from universities and the wider community, helvia.ai also has its own research department to create new tools and solutions, gaining a competitive edge in the market.     

Helvia.ai’s platform has already integrated functional, generative AI and has launched solutions both in Greece and abroad. In addition to that and as the greatest intensity of research globally is focused on developing new large language models (LLMs), helvia.ai is developing a hybrid approach for employing LLMs that reduces costs and improves efficiency. This paradigm combines specialized smaller models with the power of large language models, making their use efficient and cost-effective.

Looking into the future of Gen AI 

The potential uses for AI are vast and varied. In healthcare, AI can help diagnose diseases and assist with treatment plans. In education, AI can personalize learning and provide more effective feedback to students. In transportation, AI can improve safety and efficiency. As AI becomes more advanced, its uses will continue to expand.     

Helvia.ai is committed to staying at the forefront of AI and developing innovative solutions that not only improve business efficiency but also benefit society as a whole. As we continue to explore the potential uses for AI, it is crucial to consider the ethical implications and work towards solutions that are beneficial to all.

The interview is available in Greek here:

Contact us at hello@helvia.ai to discuss your conversational GenAI needs.