Novibet - helvia.ai: Large-scale GenAI project

Helvia.ai is excited to be partnering with Novibet, a leading GameTech company, for its initiative to enhance customer experience with AI chatbots. The GameTech company, now present in 12 countries, is transforming customer service in Greek online gaming by focusing on AI customer support chatbots. This is an important milestone for the Greek tech community, with the new AI assistants using natural language processing and deep learning to provide customers with fast and accurate answers to their queries.

Novibet's commitment to effective customer support aligns perfectly with helvia.ai's mission to enhance customer experience with the latest AI technology. Helvia.ai’s AI assistants use natural language processing and deep learning to provide Novibet customers with fast and accurate answers to their queries, ensuring that they have the best possible experience.

Dimitris Balaouras, CTO of helvia.ai, expressed his excitement about the partnership, saying, "Working with one of the biggest players in the industry is a great honor and we are confident that our AI assistants will offer Novibet customers a new experience, setting a new standard in the space.”

Aphrodite Pina, Director of Customer Operations at Novibet, highlighted the importance of keeping the human factor at the core of the customer experience while leveraging cutting-edge technology. She said, "As we delve into the field of artificial intelligence, the integration of AI assistants promises to revolutionize the way our customers interact with our platform by providing a personalized gaming experience free from time-consuming processes. We believe this partnership will not only upgrade our services but also set a new benchmark for the entire industry, staying true to our commitment to provide the best customer experience."

At helvia.ai, we are thrilled to be part of this project, which is the first large-scale Gen AI project for Customer Experience in Greek. We are confident that our AI assistants will help Novibet provide their customers with a new level of service, setting a new standard in the online gaming industry.

This partnership is an exciting development for the Greek tech community and the online gaming industry as a whole. Helvia.ai is proud to be a part of this innovative project and working with Novibet to transform customer service in Greek online gaming.